The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr/. Our email address can be found above in the imprint.
Consumer Dispute Resolution/Universal Arbitration Service
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration service.
We are a volunteer project and are funded entirely by donations and government grants. We will be grateful for any donation to the following bank account: